Virtual Facilitation
CX Masterclass
With it’s foundation based on our 5 module (25 lesson) online course, the on-site facilitation is a fully immersive and totally customized experience for service, support, and sales teams. Layered with real-life role play, 15 years of experience building high performing white-glove customer experience teams, and engaging focused activities that deliver
✅ Pre-training service audit
✅ Post-training executive summary
✅ Branded training materials
✅ CX Simulator App
✅ Custom learning modules
✅ Leadership integration
Virtual Facilitation enables flexible class size, great for teams with schedule or staff constraints. All content is converted for virtual presentation and attendees are provided access to learning materials in advance.
Comprehensive Curriculum: 5 modules, 25 lessons (~6–8 min each), with video scripts, text outlines, audio scenarios, quizzes, and exercises—covering Emotional Intelligence, Proactive Service, Operational Excellence, Conflict Resolution, and Continuous Growth.