On-Site Facilitation
CX Masterclass
With it’s foundation based on our 5 module (25 lesson) online course, the on-site facilitation is a fully immersive and totally customized experience for service, support, and sales teams. Layered with real-life role play, 15 years of experience building high performing white-glove customer experience teams, and engaging focused activities that deliver
✅ Pre-training service audit
✅ Post-training executive summary
✅ Branded training materials
✅ CX Simulator App
✅ Custom learning modules
✅ Leadership integration
An on-site high-impact, facilitator-led training experience that brings the full CX Masterclass curriculum to life. Delivered in 1-day, 3-day, or fully custom formats, this program blends engaging presentations, immersive activities, live surveys, and leadership integration to drive real behavioral change.
Comprehensive Curriculum: 5 modules, 25 lessons (~6–8 min each), with video scripts, text outlines, audio scenarios, quizzes, and exercises—covering Emotional Intelligence, Proactive Service, Operational Excellence, Conflict Resolution, and Continuous Growth.