A high-impact, facilitator-led training experience that brings the full CX Masterclass curriculum to life. Delivered in 1-day, 3-day, or fully custom formats, this program blends engaging presentations, immersive activities, live surveys, and leadership integration to drive real behavioral change.

Each engagement includes a pre-training service audit, branded training materials, and a post-training executive summary with actionable insights. Designed for teams that want more than theory, this workshop creates a collaborative environment where agents, managers, and leaders align around delivering white-glove customer experiences that measurably improve satisfaction, retention, and ROI